The Role

We’re looking for a Mid-Senior Level Developer who wants to make a real impact within a small, close-knit team.  You’ll have the support you need, but also the space to work across our products – from web to mobile – and to contribute to planning, architecture, and review.

As a startup, everyone at ScribePro is hands-on.  You’ll be involved across the full development lifecycle and encouraged to bring ideas to the table as we continue to grow and evolve.

About You

You’re someone who thrives in a startup environment; comfortable wearing many hats, learning quickly, and contributing across the company.  You care about writing clean, maintainable code and want to work on meaningful products that improve people’s daily work.

You should have:

• 4–5+ years’ experience as a software developer (mid to senior level).
• Experience across the full development lifecycle (design, implementation, deployment, maintenance).
• Strong experience with JavaScript-based SPAs (React, Vue, or similar).
• Experience writing unit tests and clear technical documentation.

It would be great if you also have:

• Backend experience (e.g. .NET, Express, Ruby, etc.).
• Experience with React Native.
• Experience with SQL.
• Familiarity with Azure CI/CD pipeline.

Our Tech Stack

• Frontend: React, React Native, TypeScript
• Backend: Firebase, BigQuery
• Process: Agile-inspired — we use refinements and retrospectives to stay adaptable without rigid sprints.

If you’re passionate about good code and keen to work on exciting projects – from analytics dashboards to form builders – we’d love to hear from you.

While we’re ideally looking for someone full-time, we’re open to flexible arrangements. If this sounds like your kind of challenge, get in touch and let’s chat.

What We Offer

We believe in working hard and living well.  Everyone at ScribePro goes beyond their job title – whether it’s helping keep the office plants alive or designing posters for our walls – but we also make sure life comes first.

• £45,000-£65,000 annual salary dependent on experience
• 35-day holiday allowance, inclusive of bank holidays (plus Christmas Day and New Year’s Day)
• 5% Pension contributions
• Flexible working for appointments, childcare, or deliveries
• Great central Glasgow office with a pool table and a friendly team

How to Apply

If you think this is the job for you, please submit the following to people@scribepro.co;

• CV
• A covering letter, answering:
  • What are you looking for in your next role, and how do you think ScribePro and this opportunity align with that?
  • AI is everywhere and everything right now, changing every industry. What’s your view on it?

Recruitment Process

We like to keep things straightforward. Our process usually includes:

• A quick initial call to get to know each other and discuss what you’re looking for.
• An informal chat with a few members of the team to explore how you’d work together, what motivates you, and to give you a feel for the day-to-day at a startup.
• A technical task and follow-up interview focused on practical skills and problem-solving.

 Accessibility and Inclusion

We want everyone to feel comfortable and supported throughout our recruitment process.  If you have any accessibility requirements or adjustments you’d like us to make, please let us know.

The Role

We’re looking for a Customer Success Coordinator who loves processes, thrives on delivering to a high standard, and builds strong relationships. You’ll be central to ensuring users get the most out of ScribePro Team, managing key accounts, support, onboarding, engagement, and customer insights.

This role is ideal for someone who enjoys structure, has excellent people skills, and takes pride in delivering exceptional customer experiences.  Reporting to the Customer & Business Operations Manager, you’ll work closely with Sales, Marketing, Product, and Finance to ensure a smooth journey from conversion, through onboarding to renewal.

As part of a small startup team, you’ll be hands-on, with the freedom to develop processes, create resources, and contribute to wider company strategy.  This role has scope to evolve, taking on greater ownership and contributing to team growth as ScribePro expands

About You

You’re process-driven, organised, and detail-oriented, with a genuine passion for helping customers succeed.  You thrive in a collaborative, fast-moving environment and enjoy building relationships at all levels.  You care about doing things well and take ownership of your work, ensuring high-quality outcomes across support, onboarding, and engagement.

You should have:

• Experience in customer support, customer success, or account management.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and projects at once.
• Attention to detail and a commitment to high-quality work.
• Strong IT literacy, particularly with Microsoft Office and Teams.

It would be great if you also have:

• Experience in SaaS or digital product environments.
• Familiarity with customer success tools (CRM systems e.g. HubSpot).
• Experience designing or delivering training and educational content.
• Experience or interest in sport, sports medicine or med-tech environments.

Key Responsibilities

Customer Support, Success & Engagement

• Develop and maintain a strong understanding of ScribePro Team and its clinical application to support users effectively, anticipate their needs, and provide informed guidance.
• Manage the support inbox and respond to queries promptly and professionally.
• Document FAQs, workflows, and processes to improve knowledge and support early customer success.
• Work closely with Sales to ensure a smooth transition from conversion through to onboarding, maintaining continuity and setting customers up for long-term success.
• Maintain oversight of key customer accounts, proactively identifying potential issues to prevent disruption and maintain trust.
• Own and continuously improve onboarding and education processes, ensuring they are scalable, consistent, and deliver early value for every customer.
• Track and report on OKRs, including retention and satisfaction metrics, using insights to inform priorities.

Relationship Management

• Build and maintain strong, trust-based relationships with identified customer accounts.
• Act as a point of contact for customer needs, questions, and feedback.
• Own the annual customer management and renewal cycle for assigned accounts, ensuring proactive engagement, timely renewals, and continuity across the customer lifecycle.
• Maintain consistent customer communication, including updates, guidance, and feature releases, that resonates with user needs and reflect ScribePro’s tone and standards.

 Collaboration & Internal Knowledge

• Act as a conduit between customers and internal teams, sharing insights, feedback, and emerging trends.
• Collaborate with Finance to ensure alignment on annual invoicing, renewals, and customer payment structures, supporting a smooth and consistent customer experience.

What We Offer

• £25,000-£35,000 annual salary, dependent on experience
• 35 days holiday, inclusive of bank holidays
• 5% pension contributions
• Flexible and hybrid working available, to suit your lifestyle
• A friendly, collaborative office in central Glasgow

How to Apply

If this sounds like your kind of challenge, please submit the following to people@scribepro.co:

• CV
• A covering letter answering:
• What are you looking for in your next role, and why does ScribePro excite you?
• If you joined ScribePro tomorrow, what’s the first thing you’d want to understand abut our customers before getting started, and why?

Recruitment Process

We keep things simple and transparent:

• Short introductory call.
• Informal chat with the team to explore how you’d work with us and your approach to customer success.
• Scenario-based exercise to showcase problem-solving and customer service skills.

Accessibility and Inclusion

We want everyone to feel comfortable and supported throughout our recruitment process. If you have accessibility requirements or adjustments, please let us know.